This Warranty applies to all IEETek portable power stations, solar panels, and official accessories purchased directly from our official authorized stores. This warranty grants you specific legal rights, and you may also have other rights under local consumer protection laws.
1. Warranty Coverage & Term
We warrant that all new products will be free from defects in materials and workmanship under normal household use for the official warranty period specified on each product page, starting from the date of original purchase.
During the valid warranty period, we will, at our discretion, provide free repair, replacement parts, or unit replacement for confirmed manufacturing defects.
2.strict Regional Warranty Scope (Country of Purchase Only)
The limited warranty is strictly restricted to the country of original purchase.
The warranty service will be invalid automatically for any products that are taken, shipped, relocated, or reshipped to any country or region other than the original purchase country, regardless of whether the product is within the warranty period.
Free warranty repair, replacement, return service, and official after-sales support are only available within the original purchasing country. Cross-border warranty service is not supported.
3. What This Warranty Covers
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Internal manufacturing defects of batteries, inverters, circuits, and official components
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Functional failures that occur under normal use, following the official user manual
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Original quality issues confirmed by our official technical team
4. What This Warranty Does NOT Cover
This limited warranty does not cover failures or damages caused by:
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Product relocation or shipment to countries outside the original purchase region (warranty void)
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Unauthorized disassembly, modification, repair, or firmware flashing
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Improper installation, incorrect wiring, overloading, or use with incompatible devices
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Water damage, physical impact, drop, deformation, dust, corrosion, or foreign objects inside the unit
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Damage caused by natural disasters, lightning, surge voltage, or external environmental factors
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Normal wear and tear, cosmetic scratches, dust accumulation, and consumable aging
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Products purchased from unofficial channels, second-hand goods, or serial number modified/erased units
5. Service Rules for Cross-Border Users
If you take the product out of the original purchase country, the official free warranty will no longer apply. However, we still provide global free remote technical support for troubleshooting and guidance.
Paid repair service may be available upon evaluation. All international shipping fees, customs duties, clearance fees, parts costs, and labor fees shall be fully borne by the customer. We do not guarantee spare parts availability for cross-border repair requests.
6. Warranty Claim Requirements
To apply for warranty service, you must provide:
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Valid original order information and purchase proof
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Product serial number
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Fault description, photos, and fault video as required
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Return shipment within the original purchase country
7. Policy Update Right
We reserve the right to update this warranty policy without prior notice. The latest version published on our official website shall prevail.
8. Contact Support
For any warranty inquiries and after-sales support, please contact our official support team via email: info@ieetek.com. To ensure efficient and accurate service, please attach your order number and purchase platform when sending your inquiry.