Refund policy

IEETek Warranty, Return & Exchange Policy 

1. Warranty Coverage

We stand behind our portable power stations, solar panels, and accessories with comprehensive protection.

Warranty Period

  • Standard Coverage: 3 years from purchase date
  • Extended Coverage: 
  • ✅ Direct Purchases: Automatic +2 year extension (5 years total) 
  • ✅ Retail Purchases: Register at link within 30 days for +2 year extension

What We Cover

  • Product malfunctions under normal use
  • Defects in materials or craftsmanship

What We Don't Cover

✖️ Accidental damage (drops, liquids, fire)

✖️ Natural battery performance decline over time

✖️ Damage from power surges or natural disasters

✖️ Issues caused by non-IEETek parts

✖️ Problems occurring after warranty expiration

Claim Process

  1. Email: catherine@ieetek.com with:
    • Purchase proof
    • Photos/videos of issue
  2. Ship: Use our prepaid label if approved
  3. Resolution: Repair/replacement within 5 business days

2. Returns

Here’s the English version of your return policy:

2. Return Policy

IEETek Defect Returns (Within 30 Days)

Conditions: Unused items with manufacturing defects

Shipping Cost: Fully covered by our company

Resolution: Full refund or replacement with a new product

Customer-Requested Returns

Conditions: Within 30 days of receipt, unopened

Shipping Cost: Borne by the customer

Refund Amount: Product price minus actual shipping fees

Return Process

  1. Prior approval required (Unauthorized returns will not be accepted) ▶ Email: catherine@ieetek.com
  2. Include order number and reason for return in the request.
  3. Follow the return shipping instructions provided upon approval.
  4. Refund will be processed within 3-5 business days after receipt confirmation.

Important Exceptions:

  • Used products without defects
  • Items damaged by misuse

3. Exchanges

Free Replacement Cases

✅ Damaged Delivery: Report with photos within 48 hours ✅ Warranty Failures: During coverage period

Business Solutions

  • Priority technical support
  • Onsite diagnostics for qualified cases

Contact Us

Single Point of Contact:

Returns Address: 5280 Eucalyptus Ave, Chino, CA 91710

Key Updates

  1. Unified Email:

    • All communications now directed to catherine@ieetek.com
    • Removed previous support/returns email distinctions

  2. Phone Number Retention:

    • Added timezone clarification (PST) for US customers

     

  3. Simplified Contact Section:

    • Single email for all inquiries
    • Clear labeling for urgent issues

Note: This policy aligns with U.S. consumer protection laws. For international returns, customs duties or taxes may apply and are the customer’s responsibility.